Terms & Conditions – The 3D Craft Story

Welcome to The 3D Craft Story. By accessing our website, placing an order, or using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

1. Business Information

Brand Name: The 3D Craft Story
Business Type: Customized 3D Product Manufacturer & Seller
Business Location: India
GST Registered & MSME Registered Business

2. Website Usage

By using this website, you confirm that:

• You are at least 18 years old or using the website under parental supervision.
• You will provide accurate and complete information while placing orders.
• You will not misuse, copy, or attempt to damage the website or its content.

We reserve the right to refuse service, cancel orders, or restrict access if suspicious or fraudulent activity is detected.

3. Product Information & Customization

Our products include customized and made-to-order items such as:

• Battery Boxes
• Card Holders
• Photo Frames
• Photography Props
• Personalized Gifts
• Decorative 3D Products
• Other Customized Storage Solutions

Products are manufactured using quality 3D printing materials such as PLA+ and ABS filament.

Please note:

• Product colors may slightly vary due to screen settings, lighting, and material batches.
• Customized products are created according to customer-provided details and preferences.
• Customers are responsible for providing correct customization information before order confirmation.

Heat & Sunlight Disclaimer

Our products are designed to handle normal day-to-day usage conditions and can generally withstand temperatures up to approximately 45°C.

However, prolonged exposure to:

• Direct sunlight
• Closed parked vehicles
• Excessive heat environments
• Continuous outdoor heat exposure

may cause plastic deformation, bending, warping, or shape changes over time.

In such situations:

• Battery boxes or card holders may lose proper fitting alignment.
• Cards, batteries, or accessories may not fit correctly after deformation.

To maintain product durability and shape, customers are advised to avoid keeping products under continuous direct sunlight or extreme heat for extended periods.

The 3D Craft Story shall not be held responsible for damage caused due to improper usage, overheating conditions, or long-term heat exposure beyond recommended usage conditions.

4. Pricing & Payments

All prices displayed on the website are in INR (Indian Rupees) and may change without prior notice.

We accept secure online payments through trusted third-party payment gateways.

We do not store sensitive payment information such as:

• Card number
• CVV
• OTP
• Banking credentials

In case of payment failure or suspicious transactions, orders may be delayed, canceled, or placed on hold for verification.

5. Order Acceptance & Cancellation

Orders are confirmed only after successful payment verification.

We reserve the right to:

• Cancel suspicious or fraudulent orders
• Refuse bulk orders without prior discussion
• Cancel orders due to product unavailability or technical issues

Customized or personalized orders may not be eligible for cancellation once production has started.

6. Shipping & Delivery

We aim to process and dispatch orders within the estimated timeline mentioned on our website.

Delivery timelines may vary depending on:

• Customer location
• Courier service availability
• Public holidays
• Weather conditions
• Unexpected operational delays

The 3D Craft Story is not responsible for delays caused by courier partners or circumstances beyond our control.

7. Returns & Refunds

Return and refund eligibility is governed by our Refund & Cancellation Policy.

Customized, personalized, or made-to-order products may not qualify for returns unless:

• Wrong product was delivered
• Product arrived damaged
• Manufacturing defects are found

Customers must contact support within the specified time after delivery.

8. Intellectual Property

All website content including:

• Product designs
• Logos
• Images
• Text
• Branding materials

are the intellectual property of The 3D Craft Story and may not be copied, reproduced, or reused without written permission.

9. Limitation of Liability

The 3D Craft Story shall not be held liable for:

• Indirect or incidental damages
• Customer-entered customization mistakes
• Product misuse or improper handling
• Damage caused due to excessive heat exposure
• Delayed deliveries caused by third parties
• Temporary website downtime or technical issues

Maximum liability, if applicable, shall not exceed the original purchase amount of the product.

10. Privacy & Data Protection

Customer information is collected only for:

• Order processing
• Shipping updates
• Customer support
• Service improvements

We do not sell or rent customer data to third parties.

11. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Courier partners
• Analytics tools
• Social media integrations

We are not responsible for third-party policies or services.

12. Changes to Terms

The 3D Craft Story reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website indicates acceptance of updated terms.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from website usage, purchases, or services shall fall under the jurisdiction of the courts located in [Your City, State].

14. Contact Information

Owner Name : Daxay Raghavbhai Klathiya

📧 Email: Support@the3dcraftstory.com
📱 WhatsApp / Contact Number: +91 8866862736
📍 Business Address: 223-224, Vikash Shopers, Simada road, near isha Creation, Sarthana, Surat - 395006