Shipping & Delivery Policy

Processing Time

All orders are processed within 1–3 working days after confirmation.

For customized or personalized products, processing may take 3–5 working days, as each item is made specifically for you.

Shipping Time

Once shipped, your order will be delivered within:

  • 3–7 working days across India

Delivery timelines may vary slightly depending on your location and courier service availability.

Shipping Charges

  • Free shipping may be available on selected products or offers
  • Otherwise, shipping charges (if applicable) will be calculated at checkout

Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp.

You can track your order in real-time using the provided tracking link.

Delivery Partners

We work with trusted courier partners to ensure safe and timely delivery of your order.

Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

  • High order volume
  • Remote locations
  • Weather or unforeseen circumstances
  • Courier service issues

We appreciate your patience in such situations.

Incorrect Address

Please ensure that your shipping details are correct while placing the order.

If an incorrect address is provided:

  • Delivery may fail
  • Additional charges may apply for re-shipping

Damaged Package on Delivery

If you receive a package that appears damaged:

  • Do not accept it (if visibly damaged), or
  • Record a video while opening the package

This helps us resolve the issue quickly.

Contact Us

For any shipping-related queries, feel free to contact us:

📧 Email: support@the3dcraftstory.com
📱 WhatsApp / Instagram: Available for quick support

Our Commitment

We are committed to delivering your products safely, quickly, and efficiently.